Wednesday, December 10, 2025

What happened when Oracle sales reps were to busy to return phone calls?


 

I got my sons jobs at Oracle when they were in high school. My eldest was answering the phones for Anneke Sealy's incoming-call group. He was the last gun in the "hunt loop," which meant that when everyone else was too busy to take calls, he got the call. He asked me what he should do if the frustrated caller said he had a million dollars to spend and couldn't get a sales rep to return his call. I said, "Simple. Transfer the call directly to Larry Ellison."

He took this advice three times. In each case, he'd tell the client to hold while he found The Right Guy. He'd then call Ellison's office and tell the secretary someone wanted to spend a million bucks and couldn't get a sales rep. In every case, he was given the okay to transfer the call to Larry. Then he'd get back with the caller, who was still on hold, and tell them he was transferring the call directly to Larry Ellison.

Larry got a kick out of it, and so did the caller. Like I said, Oracle's secret was getting butts in seminar seats. It kept the sales force quite busy with qualified leads.

Sincerely yours,
Rick Bennett
Ad Hit Man

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